Dealing with the situation....

Dealing with the situation

Being cordial when responding to negative comments is the best way to avoid a confrontation. Keep your cool and answer each of the concerns thoroughly. Creating guidelines on how you will respond also helps, such as:

Answer @mentions first: Since these comments are directly addressed to you, commenters will expect that you post a quick reply to them. Visit Here

Remove spam comments immediately: Blocking spammers will ensure that your comments section remains conducive to discussions amongst your followers.

Respond privately: Respond to questions or concerns either through direct messages, email, or phone. People will feel that you do value them if they receive a direct answer.

Post updates about concerns: Tag specific users on your updates to let them know what you are doing about the concerns they raised.

Make these guidelines known to your audiences to facilitate efficient commenting.

Instagram marketing fail 6: Being too salesy with your posts

Brands are on Instagram mainly to promote their products or services, but being too focused on that is a bad idea. If people only see sales-related posts on your page, they lose interest in exploring it more. You end up losing both current followers and visitors who might want to see your page first before following.

This also means that your promotional posts become less effective in creating actual buyer interest. In fact, people might think negatively of your offers, seeing you as being too eager to promote them.

Dealing with the situation

To use Instagram more effectively for promotions, focus on building a more engaging interaction with followers first. Help them get a better understanding of what the page is all about by providing useful niche-related information. You can also answer common questions and concerns.

Once you establish their interest, find ways to make your promotional posts engaging as well. You can, for instance, feature your products or services being used for different projects. Doing contests is another effective way to promote your products without being too salesy.  These tactics encourage people to check out the products more.